Customer Experience Trainee

Education Level

• Bachelor’s Degree or equivalent experience/qualification
  

Experience Level

• less than 2 years
  

• Administer customer service plans and programs
  
• Provide administrative support for customer service initiatives and activities to provide superior services and enhance customer satisfaction
  
• Use day-to-day customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness
  
• Document cost of initiatives to support prioritization of spending and resource allocation
  
• Respond to customer inquiries, orders, service needs and complaints, or direct to sales representatives or technical/ service areas
  
• Highlight issues for better development and administration of call center processes and systems
  
• Keep self-updated on company's products and services
  
• Develop relationships with allocated customers
  

Stakeholders

• Explain facts, policies and practices related to job area
  
• Support and interact primarily with colleagues of own sub-function
  
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
  

Management Responsibility

• Individual contributor without direct responsibility for leading