Customer Service Agent (ITG)

Location: Nairobi, Kenya

Modality: 100% on-site

Start Date: April 27, 2026

🗣️ Role Description
Are you passionate about delivering exceptional customer experiences and have bilingual skills? Join as a Customer Service Advisor, where you will be responsible for handling support tickets through voice, email, and chat in both Spanish and English. This role is ideal for proactive, communicative individuals with a strong service orientation.

🌟 Benefits

• Full and continuous training
  

• Collaborative work environment focused on professional development
  

• Two days off per week to balance personal and work life
  

• Opportunity to be part of a global campaign with high impact
  

📌 Responsibilities

• Handle customer tickets professionally via voice, email, and chat
  

• Resolve inquiries related to purchases and products
  

• Ensure a positive experience in every interaction
  

• Escalate cases when necessary, maintaining effective communication via Microsoft Teams
  

• Prepare to manage calls in the future
  

• Complete and pass a written evaluation
  

• Record and properly follow up on each case
  

• Collaborate with the team to meet quality and service objectives
  

✅ Requirements

• English level B2+ (fluent communication in both languages)
  

• Previous experience in customer service BPO
  

• Excellent communication and problem-solving skills
  

• Ability to adapt to flexible schedules and changing situations
  

• Proficiency with tools such as Microsoft Teams
  

• Proactive attitude and results-oriented mindset
  

• Ability to pass a written evaluation