Customer Service Coordinator

The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.

• University Graduate
  
• Previous experience in Customer Service
  
• Fluency and Proficiency in English & Kiswahili
  
• Multi-tasking
  
• Problem solving
  
• Team player
  

• Telephony (Customer Communication)
  
• Customer Order to Cash Process (Local & Exports)
  
• Retail Order Pre-Planning (MPP/CSR)
  
• Ve Serve support
  
• Retail Automation & Consignment Stocking
  
• Maintenance of Customer Sites (Retail, Commercial & Lubes)
  
• Customer Master Data Management (MRD/MDG)
  
• Customer Complaints & Feedback Management (CSI)
  
• Card Centre & Customer Support
  
• Helpdesk, Business Support & Records
  
• Special Support to Key Customers
  
• Other duties and Support as requested.