Customer Service Operations Associate

Your qualifications

• University degree level education with up to 2 years’ post university work experience (start-up experience is a plus). We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition.
  
• High degree of professionalism
  
• Extreme attention to detail
  
• Excellent verbal and written communication skills
  
• Good mathematical skills
  
• Good coordination and logistics handling
  
• Good administrative and organisation skills
  
• Strong forward planning
  
• Good interpersonal skills
  
• High emotional intelligence
  
• Strong preference for candidates who have worked in service and hospitality industries.
  

This is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct. Role expectations include:

• Build and maintain relationships with customers and transporters
  
• Achieve high customer service and proper transporter management
  
• Manage customer transactions including trips and after-sale service
  
• Coordinate and oversee the shipment of goods from shippers to customers
  
• Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations
  
• Optimise transportation routes to minimise costs and maximise efficiency
  
• Communicate effectively and efficiently with customers, transporters and team members
  
• Implement process improvements to enhance operations
  
• Identify and fix operational issues as they arise
  
• Address general customer requests
  
• Maintaining exemplary operational records