Customer Service Representative

• Relevant Qualification
  
• At least 3-5 years experience within a B2B environment.
  

Sales Targets

• Compile an order in-take report and submit to the CSR Manager on a daily basis
  
• Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required.
  

Customer Centricity

• Liaise with the operations and dispatch staff to ensure that customer requirements are met
  
• Resolve product/service queries by clarifying customer complaints and logging on salesforce.com on a daily basis
  
• Update customer price lists when price changes occur
  
• Ensure that internal staff have all the relevant information so that invoicing can be done timeously
  
• Manage incoming calls and ensure that all customer demands are met
  
• Direct customer queries to the relevant party
  
• Check the inventory on hand on a daily basis based on customer forecast
  
• Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department
  
• Recommend potential products and services to customers
  
• Maintaining a positive, empathetic and professional attitude toward customers at all times
  
• Responding promptly to customer inquiries
  

Order Processing

• Load customer orders on the MFGpro system to create a sales order
  
• Create a job card based on the sales order
  
• Ensure that all orders are accurately created and timeously distributed to the production department
  
• Request the a time frame from the Production Supervisor regarding urgent orders
  
• Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines
  
• Liaise with the Finance department regarding customers that are on hold
  
• Send correspondence to the Finance Department regarding customers accounts that are suspended
  
• Provide customers feedback in terms of urgent orders as well as materials that are out of stock
  

General

• Participate and assist with stock take as required