Outsourcing + 1 more
Description
This line is specialized in coordinating assistance for luxury vehicles. Our team manages towing requests and technical support with precision, empathy, and efficiency. As a Network Solutions Agent, you will be the bridge between our providers, partners, and clients, ensuring a flawless experience.
🌐 We are looking for Customer Service Agents! 🌐
📍 Location: Principal Place address: 13 School Ln, Nairobi, Kenya
📅 Start date: 18th May
Who are we? We are a specialized team handling towing and roadside assistance requests for our Service Partners. As a Network Solutions Agent, you will play a key role in balancing the needs of our company, providers, partners, and clients.
🔍 What do you need?
✅ English level B2
✅ 6 months of customer service experience
✅ Positive and proactive attitude
✅ Strong communication and writing skills
✅ 24/7 availability with rotating shifts
🎯 What do we offer?
✨ 2 days off per week
✨ Fully paid training
✨ Competitive compensation
✨ Growth opportunities within the company
✨ Permanent contract directly with us
🚀 Join our team and be part of the best roadside assistance experience! 🚀
Responsibilities
✔ Answer service provider calls quickly, in a friendly and efficient manner
✔ Resolve questions about jobs and assistance using the Urgently app
✔ Manage complex issues by escalating them to the Network team when necessary
✔ Negotiate additional rates and conduct research on specific requests
✔ De-escalate upset clients through empathetic listening and beneficial solutions
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