Telecommunications
Description
Customer Service Representative
Location: Onsite – Nairobi, Kenya
Salary & Benefits
Monthly Salary: KES 40,000
Transportation Allowance: KES 10,500
Total Compensation: KES 50,500
About the Role
Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support. You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.
Key Responsibilities
* Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
* Manage a high volume of calls while maintaining quality and professionalism.
* Provide accurate, clear, and timely information to customers.
* Build rapport quickly and maintain a positive, customer-focused experience.
* Use established communication templates to ensure consistency and efficiency.
* Accurately document all customer interactions in internal systems.
* Collaborate with team leads, quality, and training teams to meet performance expectations.
* Adhere to schedules, performance metrics, and operational guidelines.
* Maintain professionalism and courtesy in all customer interactions.
* Demonstrate flexibility to work different shifts, including evenings and weekends.
Requirements
* English level: C1 (Advanced/Fluent).
* At least 1 year of customer service experience, preferably in a contact center environment.
* Comfortable working in high-volume, fast-paced environments.
* Strong verbal and written communication skills.
* Customer-oriented mindset with strong problem-solving skills.
* Basic computer skills and ability to navigate multiple systems.
* Availability to work onsite in Nairobi, Kenya is mandatory.
What We Offer
* Competitive compensation package (base salary + transportation allowance).
* Paid training and ongoing support.
* Growth opportunities within a people-driven organization.
* Collaborative and professional work environment.
Responsibilities
Key Responsibilities
* Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
* Manage a high volume of calls while maintaining quality and professionalism.
* Provide accurate, clear, and timely information to customers.
* Build rapport quickly and maintain a positive, customer-focused experience.
* Use established communication templates to ensure consistency and efficiency.
* Accurately document all customer interactions in internal systems.
* Collaborate with team leads, quality, and training teams to meet performance expectations.
* Adhere to schedules, performance metrics, and operational guidelines.
* Maintain professionalism and courtesy in all customer interactions.
* Demonstrate flexibility to work different shifts, including evenings and weekends.
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