Customer Service Representative (LH)

About the Opportunity

We are opening multiple Customer Service Representative (CSR) positions in Nairobi, Kenya, to support a growing international operation. This is an on‑site opportunity for candidates with a strong customer‑service mindset and excellent English communication skills.

This is a high‑volume hiring initiative, and selected candidates will go through a streamlined recruitment process.

Role Overview

As a Customer Service Representative, you will be responsible for handling customer interactions, providing accurate information, resolving inquiries, and ensuring a positive customer experience across different communication channels.

About the Opportunity

We are opening multiple Customer Service Representative (CSR) positions in Nairobi, Kenya, to support a growing international operation. This is an on‑site opportunity for candidates with a strong customer‑service mindset and excellent English communication skills.

This is a high‑volume hiring initiative, and selected candidates will go through a streamlined recruitment process.

Role Overview

As a Customer Service Representative, you will be responsible for handling customer interactions, providing accurate information, resolving inquiries, and ensuring a positive customer experience across different communication channels.

Requirements

• Strong English communication skills (spoken and written).
  
• Ability to communicate clearly and confidently with customers.
  
• Customer‑service oriented attitude and problem‑solving skills.
  
• Basic computer skills and ability to learn new systems.
  
• Availability to work on‑site in Nairobi.
  
• Prior customer service or call center experience is a plus but not mandatory.
  

Ideal Candidate Profile

• Professional and reliable.
  
• Calm and patient under pressure.
  
• Able to work in a fast‑paced environment.
  
• Comfortable following scripts, processes, and quality standards.
  
• Team‑oriented and willing to learn.
  

What We Offer

• Full‑time on‑site opportunity in Nairobi.
  
• Stable work environment.
  
• Training provided.
  
• Opportunity to be part of a large‑scale international operation.
  

Key Responsibilities

• Handle customer inquiries via phone, email, or chat.
  
• Provide clear, accurate, and professional responses in English.
  
• Assist customers with questions, issues, or service requests.
  
• Document interactions and update systems as required.
  
• Follow company procedures to ensure service quality and compliance.
  
• Escalate complex cases when necessary.