Customer Service Representative

Network is our premium line, specializing in coordinating roadside assistance for luxury vehicles. Our team manages towing requests and technical support with precision, empathy, and efficiency.

As a Network Solutions Agent, you will act as the bridge between providers, partners, and clients, ensuring a seamless, high-quality experience at all times.

✅ English level B2+ or higher, with excellent speaking and listening skills

✅ Minimum 6 months of customer service experience

✅ Strong multitasking and organizational skills, able to perform under pressure

✅ Technical interest in vehicles and strong attention to detail

✅ Customer service mindset, solid written communication, and decision‑making skills

✨ Indefinite and direct contract

✨ Paid training from day one

✨ Competitive compensation with night and Sunday premiums

✨ Monthly performance bonuses

✨ Real growth opportunities within the company

✨ A professional, dynamic, and detail‑oriented work environment

• Handle inbound and outbound calls from service providers (tow trucks, mechanics, etc.).
  
• Coordinate roadside assistance by validating maps, coordinates, distances, and payments.
  
• Manage documentation simultaneously, including photos, emails, reports, and CRM follow-ups.
  
• Resolve questions related to the app and escalate complex cases to the Network team.
  
• Demonstrate active listening and provide effective solutions.