Customer Solutions Partner

Requirements

• Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
  
• Minimum 5 years’ experience in end-to-end supply chain management and execution
  
• Customer-centric approach to identifying customer needs
  
• High-level understanding of product features, benefits and how they address customer pain points
  
• CRM and ERP system proficiency and proven experience maintaining data accuracy
  
• Proven experience troubleshooting customer challenges
  
• Ability to work under pressure in a fast-paced environment
  
• Attention to detail
  

Develop & Design Solutions:

• Translate customer and vertical needs into actionable value propositions, including monetary value to customers.
  
• Identify cross-vertical opportunities and bundle relevant products.
  
• Provide customer insights to product teams and support sales in uncovering customer pain points.
  
• Lead and coordinate strategic initiatives across functions.
  
• Gather customer requirements and ensure clear internal translation.
  
• Facilitate business case creation and financial projections with Solution Engineers.
  

Drive Sales Effectiveness & Execution:

• Improve win rate through structured sales processes.
  
• Manage solution opportunities and hand over to implementation.
  
• Engage experts and stakeholders to enhance buying experience.
  
• Ensure timely, high-quality customer responses.
  
• Communicate progress and opportunities for improvements to senior leadership.
  
• Drive cross-functional and cross-Area collaboration within and outside the OMEB process.
  

Scale, Institutionalize & Enable:

• Bundle and scale global/local solutions – bringing in local product and customer knowledge where relevant.
  
• Promote adoption of scalable solutions.
  
• Build and share a repository of best practices and use cases.
  
• Coach sales teams on L&S selling and solution processes.
  
• Contribute to the solutions community through cross-functional learning and community building.