Customs & Regulatory Affairs Coordinator M/F

To coordinate with all relevant Partner Government Agencies (PGAs), internal stakeholders to ensure timely approval of IDFs, customs entries, permits, licenses, exemptions, and regulatory clearances.

Key Responsibilities:

Regulatory Coordination

• Liaise daily with all relevant PGAs including but not limited to KEBS, KEPHIS, PPB, KDB, NEMA, NACADA, DVS, and other regulatory authorities
  
• Monitor and expedite approvals of IDFs, customs entries, permits, licenses, and exemptions
  
• Follow up on all delayed approvals and escalate outstanding cases to the respective authorities and management
  
• Track and report approval turnaround times and pending regulatory cases.
  

Documentation & Compliance

• Verify all supporting documents required for customs declarations and PGA approvals.
  
• Ensure compliance with customs regulations, import/export requirements, and agency-specific guidelines
  
• Maintain updated knowledge of customs laws, East African Community (EAC) regulations, and PGA requirements
  
• Coordinate resolution of queries, objections, and document discrepancies
  

Stakeholder Management

• Act as the focal point between AGL operational teams, customers, PGAs, and customs authorities.
  
• Communicate approval status and regulatory updates to internal teams and customers
  
• Build and maintain professional relationships with government agencies and key regulatory stakeholders
  

Operational Performance

• Prepare daily and weekly reports on: Pending IDFs, Pending customs entries, PGA approval status
  
• Identify bottlenecks causing approval delays and recommend corrective actions
  
• Support continuous improvement initiatives to reduce cargo clearance turnaround time.
  

Regulatory Updates

• Monitor changes in customs procedures, tariff regulations, and PGA requirements.
  
• Circulate regulatory updates and conduct awareness sessions for operations teams
  
• Participate in industry forums and stakeholder engagements where required
  

Profile

• Diploma in Customs Administration, Logistics, International Trade or a related field
  
• Minimum 3-5 years' experience in customs clearance, regulatory affairs, freight forwarding, or trade compliance.
  
• Strong knowledge of Kenya Customs regulations, EAC Customs Management Act (EACCMA), and relevant Partner Government Agencies (PGAs) procedures.
  
• Proven experience liaising with KRA Customs, KenTrade, and Partner Government Agencies (PGA) such as:
  
• KEBS
  
• KEPHIS
  
• Port Health
  
• NACADA
  
• KDB
  
• PCPB
  
• NEMA
  
• DVS and other regulatory authorities.
  
• Experience following up and expediting IDF, customs declarations, permits, licenses, exemptions, and regulatory approvals.
  
• Strong understanding of import, export, transit, bonded warehouse, SEZ, and EAC customs procedures.
  
• Experience handling customs queries, disputes, demand notices, audits, and compliance matters.
  
• Ability to build and maintain effective working relationships with government agencies and customs officers.
  
• Demonstrated ability to work under pressure, prioritize urgent approvals, and resolve clearance bottlenecks promptly.