DC BMS Operator - Kenya

• Responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works programme in a manner that achieves the objectives of the client by proactively administering the workplace services in accordance with the Service Agreement.
  

Essential Education / Experience Knowledge & Skills:The successful candidate will have the following background:

• Grade 12.
  
• A Technical N3/4 Certification is a must.
  
• Computer skills are essential.
  
• CDCP-compulsory.
  
• 3 years’ experience in similar position – experience within Data Centre's and added advantage.
  
• Facilities maintenance experience.
  
• Excellent customer relation skills.
  
• Good communication skills.
  
• Ability to plan, organise and control own work effort.
  
• Ability to work under pressure.
  
• Clear criminal record.
  

Other:

• Willingness to work shifts.
  
• Willingness to work overtime where required.
  
• Knowledge of equipment, materials, and suppliers used in facilities management.
  
• Have a good knowledge of machine tools, general maintenance.
  
• Excellent facility with common hand and power tools.
  
• Familiarity with building layouts and infrastructures.
  
• Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof.
  
• Understand and follow oral and written instructions.
  

• Responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works programme in a manner that achieves the objectives of the client by proactively administering the workplace services in accordance with the Service Agreement.
  

Essential Education / Experience Knowledge & Skills:The successful candidate will have the following background:

• Grade 12.
  
• A Technical N3/4 Certification is a must.
  
• Computer skills are essential.
  
• CDCP-compulsory.
  
• 3 years’ experience in similar position – experience within Data Centre's and added advantage.
  
• Facilities maintenance experience.
  
• Excellent customer relation skills.
  
• Good communication skills.
  
• Ability to plan, organise and control own work effort.
  
• Ability to work under pressure.
  
• Clear criminal record.
  

Other:

• Willingness to work shifts.
  
• Willingness to work overtime where required.
  
• Knowledge of equipment, materials, and suppliers used in facilities management.
  
• Have a good knowledge of machine tools, general maintenance.
  
• Excellent facility with common hand and power tools.
  
• Familiarity with building layouts and infrastructures.
  
• Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof.
  
• Understand and follow oral and written instructions.
  

Key objectives of the role (Not exhaustive or necessarily in order of importance):

• Engineering Operations.
  
• Check for alarm indications. Investigate and implement rectification plans as necessary and follow the escalation procedures as set out by the client.
  
• Document and escalate alarms according to internal process.
  
• Monitor critical features and ensure process and equipment are operating according to set parameters.
  
• Ensure email correspondence is managed in real time.
  
• Transfer all hard copy information from operational teams to electronic document management platforms.
  
• Update DC alert spread sheet on all customer notifications.
  
• Ensure all DC alerts are closed out for the day unless instructed otherwise by the client.
  
• Raise all work order and ensure closed as per local KPI and SLA guidelines.
  

General Administration:

• Ensure high level of customer service is provided and maintained via formal communication, email.
  
• Ensure that weekly documented audits/inspections by quality controller are presented to Site Manager for signature before filing.
  
• Action job cards and advise on outstanding job cards and ensure job cards are fully completed and signed off by the requestor.
  
• All calls to be logged with the help desk.