Debt Recovery Manager

Does this sound like you?

• A business-related degree, or equivalent, and CPA qualification are added advantages.
  
• Preferably over 5 years of experience in a debt collection and recovery environment (practical experience in lending and recovery).
  
• Knowledge in credit management, commercial banking, microfinance banking, and credit PayGo is an added advantage.
  
• Capacity, flexibility, and willingness to work for long hours and within strict deadlines.
  
• Excellent interpersonal skills with good leadership skills.
  
• Knowledgeable in the financial services, microfinance, and consumer lending sectors is a must.
  
• Proficient in MS Suite, Power BI, and CRMs with excellent reporting skills.
  

• Project relevant trends that affect the collectables of the non-performing Credit PayG portfolio and isolate potential problem areas.
  
• Monitor Credit PayG loan repayments and initiate/recommend a course of action.
  
• Extract, confirm and transmit CRB information to the licensed Credit Reference Bureau.
  
• Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from Credit PayG debtors.
  
• Execute the institution strategy in reducing the Non-performing Credit PayG portfolio at the same time report Write-offs, Collections, Repossessions etc.) on a regular pre-determined basis and provide information for business reporting.
  
• Ensure PAR 30 management for all disbursed Credit PayG loans is fully executed.
  
• Ensure a record is maintained with the track of all the recovery progress for all Credit PayG loans in arrears.
  
• Ensure weekly arrears reports are prepared by the Debt Recovery officers for all the regions and follow up with them to ensure full repayment.
  
• Ensure reports are prepared and recommendations are made on bad debts to be written off to the management for approval.
  
• Ensure an up-to-date register on loan-related insurance claims is maintained and ensure prompt reimbursement from underwriters.
  
• Monitor debt collection response cycles and contacts as well as credit control performance for non-performing Credit PayG loans.
  
• Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the field debt recovery officers.
  
• Report and monitor all risks associated with field debt recovery operations.
  
• Generate compliance reports for use in decision-making and performance appraisals.
  
• Perform any other duties within the scope of this position.