Field Team Leader - MBS

Minimum Qualifications

• Bachelor's degree in Engineering or related field
  
• CCNA, Cisco, MikroTik and Fiber Optic certifications (Highly Preferred)
  
• Advanced proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS
  
• Be fluent in written and spoken English, with excellent communication skills
  
• Valid driver’s license
  

Experience and Skills

• 5+ years’ technical experience in the telecoms industry, ideally with at least 3+ years in second-level technical support (or equivalent) and preferably 2+ years in a team leader role
  
• Knowledge and experience including: Fibre, OTN, DWDM / ROADM, SDH, and Data (Ethernet, IP/MPLS, OSPF, BGP)
  
• Knowledge of supporting equipment such as: MikroTik, Juniper, Tejas, Ciena, Nokia, etc
  
• Experience with network monitoring tools, e.g. Cacti, MRTG, PRTG, etc
  
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
  

• Ability to share knowledge and mentor other team members
  

  Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
  

• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
  

• Lead and manage a 24/7 regional field operations team at WIOCC, owning escalation and on-call rosters to ensure uninterrupted service delivery across carrier-grade transport networks
  
• Oversee WIOCC Points of Presence (PoPs) and related site infrastructure, managing data center and facility suppliers to meet availability, security and access requirements
  
• Plan and execute preventative and corrective maintenance programmes, ensuring strict compliance with HSE legislation, site safety rules and permit-to-work processes
  
• Drive rapid resolution of field incidents and chronic network faults, coordinating closely with the NOC and internal stakeholders to restore service within agreed SLAs
  
• Manage regional spares and logistics, maintaining accurate local records and reconciling inventory and asset data in NetSuite to support audit readiness and operational continuity
  
• Deliver end-to-end network implementation: installation, testing, commissioning, service integration and handover into live operations, ensuring clean documentation and acceptance criteria are met
  
• Own network quality and performance in-region, proactively identifying risks, monitoring trends and implementing improvements to reduce repeat faults and improve uptime
  
• Produce and support ad hoc operational reporting, translating field activity and performance data into clear updates for management decision-making
  
• Support cross-functional initiatives and lead regional projects, providing structured status reporting, risk/issue management and stakeholder communication throughout delivery
  
• Uphold WIOCC policies and procedures, leading compliance activities and contributing to the continuous improvement of operational standards and controls
  
• Champion effective use of NetSuite and data discipline across the team, ensuring accurate, timely updates that maintain system integrity and support reliable reporting
  
• Innovate and continuously improve operational and network KPIs, implementing practical field-led enhancements and reporting measurable outcomes
  
• Deliver service reporting excellence for internal teams, customers and suppliers, ensuring consistent, accurate and actionable performance insights
  
• Mentor and develop field engineers through coaching, technical training and structured knowledge transfer to build capability and strengthen regional coverage