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Jambojet
Transportation + 2 more
Flight Attendant Team Lead
Closed for applications
Description
Requirements
- Education: Minimum of a Diploma or equivalent IN hospitality, or a related field is advantageous.
- Experience: Minimum of two years of experience in cabin crew roles, with prior experience in a leadership position preferred.
- Certifications: Valid Cabin Crew Member Certificate. Membership to professional bodies is an added advantage.
- Lead and manage the cabin crew team, ensuring efficient and effective teamwork during flights.
- Oversee and ensure adherence to all safety and security procedures, conducting safety briefings and checks, and coordinating with the flight deck for smooth operation.
- Deliver and supervise high-quality passenger service, addressing any concerns or needs, and ensuring a comfortable and pleasant flight experience.
- Act as the primary liaison between the cabin crew and flight deck officers, ensuring clear and effective communication.
- Drive revenue through onboard sales, including meals, beverages, and duty-free items, while managing in-flight services to ensure high standards and passenger satisfaction, and ensure proper utilization of company property to avoid wastage and misuse.
- Direct and coordinate cabin crew during emergencies, ensuring proper execution of safety procedures and passenger management.
- Mentor and guide cabin crew members, encouraging professional development and adherence to company standards.
- Ensure compliance with aviation regulations and company policies, maintaining accurate in-flight documentation and reports.
- Collect and analyze passenger feedback to continuously improve service quality and address areas for enhancement.
- Ensure adherence to company grooming and uniform standards by self and crew while on duty, thereby upholding the professional image of the airline through exemplary conduct, grooming, and customer interaction.
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