Wilderness
Restaurant + 2 more
Description
To ensure guests have a positive experience at the camp by exhibiting excellent customer service. The ideal candidate will be responsible for overseeing and supervising waiters in their roles that include: greeting guests, taking their orders, communicating with members of the kitchen about orders and timely service of both meals and beverages to guests.
Requirements
- A minimum of Food & Beverage Service & Sales course from a reputable college
- Strong leadership & organizational skills
- Problem Solving Skills
- A minimum of two (2) year experience in a similar position.
- Good communication skills both verbal & written. foreign language is an added advantage
- Computer skills
Interests: -A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”.
Responsibilities
- Duty allocation and preparing of the staff leave/off schedule.
- A personal practice of professional and clear communication skills, maintaining supervisors image using the appropriate approach and ensuring fairness and respect to all.
- Ensure that punctuality, appearance and personal grooming of staff are as at expected highest standard.
- Eliminate hazard working conditions and practice.
- Keep records and special cases of indiscipline and report to the Restaurant Manager.
- Keep records and special cases of indiscipline and report to the Restaurant Manager.
- Oversee a clean and tidy dining area including the floor, furniture and fittings.
- Oversee and supervise preparation of tables by setting up linen, silverware and glassware
- Oversee table allocation based on guests inhouse and requests.
- Greet and escort guests to their tables
- Supervise menu presentation as well as provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
- Ensure that the waiters are well informed about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Ensure that the waiters take accurate food and drinks orders
- Ensure that the waiter communicate order details to the Kitchen Staff
- Supervise timely service of food and drink ordered
- Oversee checking of dishes and kitchenware for cleanliness and presentation and report any problems
- Ensure prompt clearance of plates, glasses and silverware to the kitchen for cleaning
- Provide excellent customer service
- Always strive towards best customer satisfaction
- Adhere to all relevant customer service guidelines & relevant HACCP/ health rules & regulations
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