Freight Forwarding Operations Supervisor - Declaration M/F

Profile

• Diploma in C & F or related field
  
• ICMS training
  
• East African Freight Forwarding Practicing Certificate will be an added advantage.
  
• 5 years' experience in a busy logistics'/ freight forwarding industry.
  

Mission Description

Acknowledge Receipt & Pre-Declaration Review

• Acknowledge receipt of full sets of documents/files from IFFOS Operators.
  
• Confirm the validity and completeness of clearance documents (pre-declaration check).
  
• Allocate files to declarants for timely entry submission.
  
• Liaise with the Team Leader, IFFOS Operators, and Operations Supervisor to confirm the appropriateness of documents and request any missing or additional information.
  
• Ensure declarants carry out accurate and timely declarations in the iCMS system.
  
• Ensure entries are updated in SPOT and WAY.
  
• All PGA-CDs must be submitted in the TFP system in a timely manner. Once entries are paid, confirm that KEBS-CD and all other PA-CDs are fully submitted in TFP and shared with the team for clearance processing.
  

Customs Entry Lodgment & Work Distribution

• Lodge customs entries in the iCMS system.
  
• Ensure fair and balanced allocation of files among declarants.
  
• Ensure each declarant meets the daily KPI target of 100 lines per day.
  

Continuous Monitoring & Follow-Up

• Ensure declarants constantly check TFP and iCMS systems to monitor passing entries and permit approvals.
  
• Promptly respond to any rejected entries or permits.
  
• Escalate issues for support when necessary to avoid delays
  

Support & Coordination

• Support the Team Leader, Supervisor, and Port Operators with any inquiries or customs rejections.
  
• Provide clarification and guidance on customs documentation, duties, requirements, and regulations.
  

Query Resolution & Escalation

• Handle customs queries in coordination with the Supervisor.
  
• Escalate unresolved issues to the Managers within 24 hours.
  
• Make physical interventions at relevant offices/ports where necessary to ensure resolution.
  

Reporting & Monitoring

• Share the Job Allocation Report daily.
  
• Ensure each declarant submits their Daily Activity Report without fail.
  

Duty and Tax Projection

• Perform duty and other tax projections accurately and in a timely manner to support smooth entry processing and planning& bond projection