Head of Diagnostics and Ancillary Services

Job Competencies (Knowledge, Skills, Experience, and Attributes)

Academic Qualifications

• Bachelor of Science in Healthcare Management with Business Administration qualification.
  
• Medical Officer or Clinical Officer with Healthcare Administration advanced degree.
  

Professional Certification and Membership

• Senior Management Course, Leadership Development.
  
• Up-to-date membership and licensing of the relevant Laboratory, Pharmacy, Radiology, and/or Physical Therapy Boards and Authorities of Kenya.
  

Work Experience

• Minimum of 8 years proven experience in diagnostics/pharmacy/physical therapy/medical/health sector operations in a level 4 hospital.
  
• At least 3 years in a leadership or supervisory role.
  

Functional Skills and Behavioral Competencies

• Familiarity with diagnosis and ancillary operations and management.
  
• Strong analytical and problem-solving skills, especially in conducting audits and identifying underlying issues.
  
• Excellent communication and interpersonal skills, with the ability to build relationships and
  
• influence others, and to be a joy to work with.
  
• Highly organized and detail-oriented planner.
  
• Exceptional leadership and team management capabilities.
  
• High Emotional Quotient and great communication skills.
  
• Ability to manage new ideas, creative solutions, and change in priorities.
  
• High level of organization and attention to detail.
  
• Ability to analyze data and generate meaningful insights to drive continuous improvement.
  
• Active listening and presentation skills.
  
• Flexible and adaptable to changing priorities and business needs.
  
• Exemplifies integrity and honesty.
  
• Previous experience at a tech startup is a plus.
  

• Oversee all aspects of Diagnostics and Ancillary services, ensuring excellent service delivery, efficient, high-quality, and smooth operation that meets the needs of the hospital and its patients.
  
• Champion quality assurance for all diagnostic and ancillary services, including developing, implementing, and maintaining robust quality control procedures.
  
• Provide effective leadership and direction to the Diagnostics and Ancillary services team, promoting a culture of collaboration, teamwork, problem-solving, planning, efficiency, and effectiveness.
  
• Monitor and assess the functionality of diagnostic and ancillary services equipment, identifying potential issues and proactively reporting them to management for informed decision-making.
  
• Develop and manage budgets for the Diagnostics and Ancillary services teams. Advocate for resource allocation and participate in strategy development to optimize services.
  
• Ensure regulatory compliance by overseeing the collection, analysis, and submission of required data and statistics to relevant authorities.
  
• Implement and manage continuous improvement plans for Diagnostics and Ancillary services, fostering innovation and optimizing service delivery.
  
• Support other hospital management functions by providing collaboration and expertise to achieve their objectives.
  
• Represent the hospital on various committees when called upon, effectively communicating the needs and capabilities of Diagnostics and Ancillary services.
  
• Oversee day-to-day operations, supervision, management of performance and development of staff in the Unit, fostering a cohesive and unified organizational culture.
  
• Facilitate implementation of the work plans for corporate initiatives in the Unit: Audit, Integrity, Quality Management System, Risk Management, and others.
  
• Development and management of the Unit’s work plan and budget.
  
• Perform any assigned duties from time to time.