Banking + 2 more
Description
Experience requirements
Minimum of 5 years’ experience in a similar capacity within digital banking or technology solutions delivery.
Proven experience in project management and technical solution delivery.
Strong technical background with expertise in API integrations and digital platforms.
Excellent communication and stakeholder management skills.
Ability to engage customers confidently, manage expectations, and deliver clear progress updates.
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Demonstrated leadership in coordinating cross-functional teams and driving successful outcomes.
Academic qualifications and certifications
Bachelor’s degree in information technology, Project Management, or a related field.
Responsibilities
· Team Leadership & Supervision – Manage and mentor solution delivery managers for high performance and standards compliance
· Project Execution Oversight – Monitor integration projects progress across the group to ensure timelines, quality, and business outcomes are met.
· Requirement Validation – Provide support to service delivery managers to validate requirements for correct sizing and feasibility.
· Process Compliance – Ensure accurate completion of documentation and adherence to governance processes.
· Cross-Functional Coordination – Work closely with PMO, Integration Engineers, and Service Delivery Managers in subsidiaries for smooth delivery.
· Customer Engagement Support – Assist in managing customer expectations, gathering requirements, and providing timely updates.
· Risk & Issue Management – Identify and resolve or escalate risks and delivery bottlenecks proactively.
· Performance Monitoring – Track team KPIs and report progress.
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