Head of Technology Reliability

Qualifications

• Master’s degree in ICT or relevant degree
  
• Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations
  
• 10 – 12 years’ experience at a leadership level
  

Key Competencies

• Strategic and design Thinking
  
• Stakeholder Engagement & collaboration, Vendor & Partner Management
  
• Customer-Centric Mindset
  
• Change Management, Project & Product Management
  
• Technology Fluency & Data literacy
  
• Team Leadership & Talent Development
  
• Business Process Re-engineering
  
• Cybersecurity & compliance awareness
  
• Communication & Presentation
  
• Problem Solving & Adaptability
  
• Financial Acumen & Business Case Development
  

• Enterprise Service Operations Ownership
  
• Incident Management Leadership
  
• Release & Change Management Governance
  
• Service Desk & 1st-Level Support Oversight
  
• In charge of Monitoring & Service Availability
  
• Lead Disaster Recovery & Business Continuity
  
• Service Performance & Reporting
  
• Service Transition Governance from Build to Run
  
• Align Service Operations with Enterprise Risk Management
  
• Mentor and develop a high-performance team