Head Organisational Culture and Employee Engagement

Required Qualifications

• Advanced degree in Human Resources, Business Administration, Organisational Development, Psychology, Education, or a related field. (For example: Associate Diploma in People Management CIPD Level 5) or equivalent professional experience.
  
• Minimum of 10 years’ relevant experience in organisational culture, DEI and/or engagement roles within complex, international and multicultural environments.
  
• Strong understanding of People & Culture processes and their interdependencies.
  
• Demonstrated ability to operate strategically while delivering practical and scalable solutions.
  

Required Skills and Competencies

• Strong interpersonal, communication, facilitation and coaching skills.
  
• Proven ability to influence and drive change through partnership rather than formal authority.
  
• Excellent analytical skills with the ability to interpret data, identify trends and translate insights into action.
  
• Organised, proactive and able to manage multiple priorities in a matrixed environment.
  
• Experience working across cultures and geographies.
  
• Excellent communication skills; ability to inspire trust and foster collaboration and the ability to influence stakeholders.
  
• Fluency in English; knowledge of additional languages is an asset.
  
• Organisational Skills.
  
• Proven team management skills in different cultural environments.
  
• Embraces the WWF mission and values of the organisation: Courage, Integrity, Respect & Collaboration.
  

• In coordination with the Senior Director, People & Culture, define and evolve the organisation’s cultural vision, ensuring alignment with business strategy and long-term goals.
  
• Translate core values into clear, observable behaviours that employees can understand, practice, and be measured against.
  
• Design and implement frameworks that embed these behaviours into daily workflows, decision-making, and leadership practices.
  
• Partner with leadership to role model and reinforce desired cultural behaviours at all levels of the organisation.
  
• Integrate cultural behaviours into key people processes, including hiring, onboarding, performance management, and promotions.
  
• Establish mechanisms to assess cultural health (e.g., surveys, feedback loops) and continuously refine interventions.
  
• Identify cultural gaps and design targeted interventions to close the gap between stated values and actual behaviours.
  
• Build a culture of accountability where behaviours linked to values are recognised, rewarded, and corrected when needed.
  
• Define and monitor DEI-related KPIs and qualitative insights to track progress and impact over time.
  
• Act as a trusted advisor and subject matter expert to the P&C community on DEI topics.
  
• Collaborate with P&C functional leads to embed DEI principles into people processes, policies, and tools.
  
• Support alignment of DEI efforts with broader organisational standards, including Respect in the Workplace and equitable practices.
  

Engagement

• Design and maintain a long-term staff engagement strategy aligned with broader People & Culture priorities and tailored to diverse audiences (Secretariat and Country Offices).
  
• Identify and pilot innovative approaches to engagement measurement, feedback and listening, informed by external trends and best practices.
  
• Analyse engagement data and qualitative feedback to generate insights and inform leadership decision-making and P&C priorities.
  
• Partner with P&C colleagues, Communications, and other functions to ensure engaging, coherent and aligned internal communications and WWF staff initiatives.
  
• Support engagement of the global P&C community, including contributing to the design and facilitation of forums and network events.
  

P&C Community Coordination

• Coordinate culture, DEI and engagement activities across the P&C community to promote visibility, coherence and collaboration.
  
• Maintain a calendar of initiatives and events related to culture and engagement.
  
• Support volunteer engagement and contributions to network-wide P&C projects.
  
• Contribute to the design and delivery of learning and knowledge-sharing opportunities within the P&C community.
  

Other Responsibilities

• Facilitate effective communication and alignment between this centre of expertise and P&C Regional Heads to support consistency across Country Offices.
  
• Contribute to global People & Culture initiatives as required.
  
• Perform other related duties as assigned by the Senior Director, People & Culture.