Home Loan Specialist

Key Competencies and Skills

General Competencies

• Effective communication an influencing skill.
  
• Selling and Negotiation skills.
  
• Good organization and administrative skills.
  
• Great analytical skills.
  
• Ability to work with minimal supervision.
  
• High integrity and reliable.
  
• A strong team player.
  

Technical Competencies

• Experience as a mortgage loan officer or in a similar role.
  
• Previous experience in sales or customer support is an asset.
  
• Commercial Acumen.
  
• Experience in development of market intelligence reports.
  
• Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks’ products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
  
• Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management.
  
• Customer Service skills.
  

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in Finance, Economics, Business Administration, Accounting or related field of study.
  
• At least 2 years’ experience in a similar role.
  

Key Competencies and Skills

General Competencies

• Effective communication an influencing skill.
  
• Selling and Negotiation skills.
  
• Good organization and administrative skills.
  
• Great analytical skills.
  
• Ability to work with minimal supervision.
  
• High integrity and reliable.
  
• A strong team player.
  

Technical Competencies

• Experience as a mortgage loan officer or in a similar role.
  
• Previous experience in sales or customer support is an asset.
  
• Commercial Acumen.
  
• Experience in development of market intelligence reports.
  
• Knowledge of Banking and Business Operations: Well-rounded knowledge of all the Banks’ products, operations, and processes and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
  
• Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management.
  
• Customer Service skills.
  

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in Finance, Economics, Business Administration, Accounting or related field of study.
  
• At least 2 years’ experience in a similar role.
  

• Providing home loan solutions to customers looking to purchase property by evaluating customer's financials.
  
• Taking the potential customers through our products and services as well as helping them make decisions as to what best suits their needs.
  
• Assisting the customers with the mortgage loan application process.
  
• Reviewing loan applications, verifying information, and determining eligibility.
  
• Onboarding new customers and assisting the customers with the initial step in the mortgage application.
  
• Conduct branch Home Loan marketing campaigns and participate in country-level campaigns.
  
• Manage customer queries and complaints by taking ownership, escalating where necessary, and resolving in a timely manner.
  
• Actively updating customers on changes in policy, eligibility, application status, or any other information.
  
• Ensure compliance with confidentiality policies throughout the process.
  
• Build a supportive referral network (e.g. with clients, developers, and real estate agents).
  
• Resolving customer issues in a timely manner.
  
• Achieve operational rigor excellence in all aspects of procedures and processes are undertaken to ensure satisfactory audit.
  
• Attending promotional events, to showcase our mortgage proposition and ensure conversion of leads derived from the activation.
  
• Creating weekly, monthly, and annual reports
  
• Other duties as assigned.