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HOSTESS

Closing: May 31, 2024

1 day remaining

Published: Apr 5, 2024 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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The Hostess will be required to perform the following:



Responsibilities

The Hostess will be required to perform the following:



  • Greet incoming guests
    warmly with a pleasant smile and eye contact.
  • Welcome guests to the
    restaurant promptly and professionally and seat them with menus as per the
    Restaurants’ guidelines.
  • Document customer feedback
    to the restaurant manager
  • Dealing with any guest
    issues but escalating any which cannot be resolved on the spot.
  • Controlling guest traffic
    to various stations.
  • Ensure reservations book is
    up to date and any bookings communicated to team
  • Assisting waiters if and
    when they get overwhelmed.
  • Interacts with guests in
    and as they leave the restaurant to ensure positive dining experience
    and give guests a pleasant parting comment and invite them back
  • Move and arrange tables,
    chairs, and settings and organize seating for groups with special needs.
  • Adhere to the daily
    checklists and notify management of any discrepancies.
  • Check menus to ensure they
    are current, clean, plentiful, and wrinkle-free.
  • Adhere to scheduled work
    times by reporting promptly as scheduled.
  • Acquire a working knowledge
    and local information to respond to guest questions in these areas as
    required.

In addition to the above,
the Hostess may be given such other duties, as the Management may deem necessary.


Qualifications & Key competencies/skills

·       0-3 years’ experience in the
hospitality industry in a similar role preferably in a fine dining fast paced
establishment.

·       Diploma or Certificate in Food
and Beverage Service and Sales or its equivalent from a      recognized
institution.

·       Excellent reading, verbal and
written English skills.

·       Passionate about food, beverage
and customer service

·       Pleasant and empathetic with
people

·       Excellent personal hygiene and
grooming habits.

·       Strong customer service oriented
with a lively, energetic, and outgoing personality.

·       Well-organized and detail
oriented.

·       Have a high degree of emotional
intelligence and a high level of self-confidence.

Be able to remain rational
and calm under pressure.



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