HOSTESS

• Greet incoming guests
  warmly with a pleasant smile and eye contact.
• Welcome guests to the
  restaurant promptly and professionally and seat them with menus as per the
  Restaurants’ guidelines.
• Document customer feedback
  to the restaurant manager
• Dealing with any guest
  issues but escalating any which cannot be resolved on the spot.
• Controlling guest traffic
  to various stations.
• Ensure reservations book is
  up to date and any bookings communicated to team
• Assisting waiters if and
  when they get overwhelmed.
• Interacts with guests in
  and as they leave the restaurant to ensure positive dining experience
  and give guests a pleasant parting comment and invite them back
• Move and arrange tables,
  chairs, and settings and organize seating for groups with special needs.
• Adhere to the daily
  checklists and notify management of any discrepancies.
• Check menus to ensure they
  are current, clean, plentiful, and wrinkle-free.
• Adhere to scheduled work
  times by reporting promptly as scheduled.
• Acquire a working knowledge
  and local information to respond to guest questions in these areas as
  required.

·       0-3 years’ experience in the
hospitality industry in a similar role preferably in a fine dining fast paced
establishment.

·       Diploma or Certificate in Food
and Beverage Service and Sales or its equivalent from a      recognized
institution.

·       Excellent reading, verbal and
written English skills.

·       Passionate about food, beverage
and customer service

·       Pleasant and empathetic with
people

·       Excellent personal hygiene and
grooming habits.

·       Strong customer service oriented
with a lively, energetic, and outgoing personality.

·       Well-organized and detail
oriented.

·       Have a high degree of emotional
intelligence and a high level of self-confidence.