Infrastructure Manager

Job Description

• 1) Infrastructure & Corporate IT
  
• a) Manage network, server, and cloud infrastructure to meet enterprise uptime and performance targets.
  
• b) Own endpoint management, identity & access provisioning, and collaboration suite administration.
  
• c) Plan capacity, patching, and lifecycle refresh for hardware and infrastructure software.
  
• 2) Secure Digital Workspace
  
• a) Implement endpoint protection, access governance, and device compliance in line with company security policy.
  
• b) Enforce data lifecycle and retention controls on infrastructure under its remit.
  
• 3) Service Desk & Support Operations
  
• a) Lead the helpdesk and infrastructure support team to resolve incidents and requests within agreed SLAs.
  
• b) Own escalation paths for P1/P2 incidents and drive root-cause analysis to reduce recurrence.
  
• c) Mentor and develop systems interns as part of the team's talent pipeline.
  
• 4) Vendor & Cost Management
  
• a) Manage infrastructure vendor contracts, licensing, and renewals to optimize total cost of ownership.
  
• b) Support the CIO's IT service management function with accurate asset and configuration records.
  

Qualifications & Experience

• a) Bachelor's Degree in Computer Science, Information Technology, or related field.
  
• b) 3-5+ years managing IT infrastructure, network, or corporate IT operations, including prior team-lead experience.
  

Key Competencies

• a) Strong knowledge of networking, cloud platforms, endpoint management, and identity & access management.
  
• b) Experience running a helpdesk/service desk function against SLAs.
  
• c) Vendor and contract management experience.
  
• d) Strong leadership and team development capability.
  
• e) Clear communication with both technical staff and business stakeholders.
  
• f) Calm, structured decision-making under incident pressure.