Intern - Business Transformation Unit, Nairobi

Qualifications Required:

• Education: A recent graduate (within the last 6 months) with a Bachelors in Mathematics and Computer Science, Business information Technology, Information Technology, Computer Technology, Business Computing, Business Innovation Technology , or related field.
  
• Language: Fluency in Oral and written English.
  
• Computer literacy: Proficient in Microsoft Office (Word, Excel).
  
• Duration of Internship : 8 months
  

IT operations:

• Assist in IT Service Desk operations, including logging, tracking, and resolving user incidents.
  
• Support hardware and software setup, maintenance and upgrades
  
• Contribute to network and connectivity monitoring for Nairobi and field offices.
  
• Assist to maintain and update IT asset inventory and documentation.
  
• Assist in user training and awareness of corporate digital tools and knowledge management sessions
  
• Participate in cross-unit collaboration initiatives meant to identify user IT pain points and work on resolving them.
  

Solutions Development and Data analytics:

• Support low-code/no-code application development and maintenance (e.g., PowerApps, internal workflow tools).
  
• Assist in requirements gathering and documentation for digital solutions supporting business units.
  
• Support testing, bug tracking, and user acceptance testing (UAT) for internal applications.
  
• Assist in basic database tasks, including data validation, cleanup, and reporting support.
  
• Support integration activities between systems (e.g., APIs, data exchange workflows) under supervision.
  
• Assist in monitoring application performance and uptime for internally developed systems.
  
• Contribute to data quality assurance and basic analytics tasks (dashboards, reports).
  
• Participate in digitization initiatives aimed at automating manual or paper-based processes.
  
• Support documentation of system architectures, workflows, and standard operating procedures (SOPs).