International Freight Forwarding Operator (IFF Operator) - Airfreight Imports M/F

Reporting to the IFF Operation Supervisor, the responsible candidate will be responsible for the below key result areas: -

Handle day-to- day operational relationship with the client

• Receive the orders from the client
  
• Request for missing documentation and more detailed instructions, if necessary, from the client.
  
• Inform the client of the files processing progress
  

Manage the file processing

• Update the client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
  
• Regularly archive the files (physically & electronically)
  
• Ensure that client files have all the required attachments and copies of these maintained on file
  

Alert/Inform Management

• Alert the client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle
  

Profile

• Diploma in Clearing and Forwarding
  
• 3 years' experience in Clearing and Forwarding
  
• East Africa Freight Forwarding Practicing Certificate will be an added advantage.