Investigation Officer

Job Specifications

Academics:

• Bachelor’s degree in IT, Law, Business Administration, Finance, Economics, Criminology, or related fields.
  
• Cybersecurity skills are an added advantage.
  

Professional:

• Professional certification such as CFE, ASIS, or equivalent.
  

Desired Work Experience:

• Minimum 4 years’ experience in investigative procedures and practices.
  
• Experience in DCI, banking investigations, criminal analysis, or cybercrime investigation is highly desirable.
  

Technical Expertise:

• Strong knowledge of investigative techniques applicable to cases with criminal implications.
  
• Proficiency in computer applications including MS Word, Excel, PowerPoint, email, and internet systems.
  

Conducting Investigations – 55%

• Conduct end‑to‑end investigations in compliance with established investigative protocols, including planning for complex cases.
  
• Collect, preserve, and analyze financial, digital, and documentary evidence, and provide actionable insights and recommendations.
  
• Interview witnesses, suspects, and victims; obtain written statements where required.
  
• Prepare comprehensive investigation reports in line with approved methodologies.
  
• Conclude investigations with accurate, value‑adding outcomes aligned with case type.
  
• Recommend corrective actions to address process, people, or system weaknesses.
  
• Advise on loss provisions, client refunds, repudiations, recoveries, and write‑offs.
  
• Support HR with documentation for disciplinary processes.
  
• Ensure all investigations are completed within acceptable timelines.
  
• Recommend improvements to investigative methodologies.
  
• Represent the Bank in criminal or civil proceedings when required.
  
• Collect intelligence to prevent fraud and security incidents.
  

Case Management – 15%

• Maintain case files and the investigations database to required standards.
  
• Attend progress meetings and provide updates.
  
• Continuously develop professional skills through training and experience.
  
• Prepare weekly, monthly, and ad hoc MI reports.
  
• Ensure accuracy and reliability of all MI relating to investigations and recoveries.
  
• Submit whistle‑blowing reports to the Head of Security & Investigations.
  
• Support fraud‑awareness and sensitization initiatives with HR and Risk.
  
• Assist in pre‑employment screening processes.
  

Stakeholder Management – 15%

• Build strong working relationships with internal and external stakeholders.
  
• Engage with industry peers to exchange intelligence on fraud trends and threats.
  
• Execute any other duties assigned by the Head of Security & Investigations.
  

Risk Identification and Awareness – 15%

• Escalate all risks or emerging risks identified during investigations.
  
• Identify high‑risk business units and participate in awareness efforts.