IT Change Configuration Management & Monitoring Officer

Experience requirements

· 2-3 years in Configuration Management, Monitoring, IT Operations or Infrastructure Governance.

· Experience managing CMDB governance in enterprise environments.

· Background working with monitoring automation and discovery tools.

Experience in regulated industries (banking preferred).

Academic qualifications and certifications

Must-Haves

· Bachelor’s Degree in IT, Computer Science, Information Systems or related field.

· ITIL v4 Certification.

Configuration Management (CMDB) Governance

· Support in Group-wide Configuration Management governance and ensure CMDB accuracy across all subsidiaries towards change governance process.

· Maintain configuration items (CIs), relationships, service maps and dependency models.

· Define and enforce CMDB data quality rules, standards, lifecycle controls and update processes.

· Govern CI onboarding, updates, retirement and auditing processes.

· Ensure CMDB is fully integrated with Change, Incident, Problem and Release Management.

· Perform periodic CMDB reconciliation against discovery tools, infrastructure inventories and application lists.

· Lead CMDB audits and ensure compliance with internal and regulatory expectations.

· Manage configuration baselines for critical systems (Core business systems, Digital Channels, Cybersecurity, Network).

Monitoring & Automation Governance

· Lead monitoring automation strategy to improve visibility, alerting and proactive risk detection.

· Work with Infrastructure, Cloud, Network and Cybersecurity teams to automate monitoring of critical assets.

· Ensure reliability and completeness of monitoring dashboards and alerting mechanisms.

· Manage monitoring tool governance (e.g., SolarWinds, Logrythm, Dynatrace,etc.).

· Validate monitoring coverage for major changes, releases and new system deployments.

Change Governance Integration

· Provide impact assessment insights using configuration dependencies and service maps.

· Ensure all changes update the CMDB appropriately and accurately.

· Validate that rollback plans and implementation plans reflect correct configuration relationships.

Continuous Improvement & Risk Management

· Drive automation initiatives that enhance visibility, reduce manual errors and improve operational efficiency.

· Conduct configuration-related risk assessments and remediation tracking.

· Lead capability-building and training for configuration and monitoring automation practices.

· Work with vendors and partners to enhance CMDB, monitoring and automation tooling capabilities.

Reporting & Stakeholder Management

· Produce CMDB data quality dashboards, monitoring automation scorecards and governance KPIs.

· Provide insights to Change Control Manager and IT Leadership on configuration risks and control gaps.

· Present CMDB and monitoring compliance updates in governance forums and audit engagements