IT Operations Specialist

Responsibilities:

Infrastructure And Network Support

• Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
  
• Monitor environmental controls and network performance, escalating issues as needed.
  

Domain, DNS, and Certificate Management

• Assist in managing domain renewals and certificate lifecycle tasks.
  
• Perform basic DNS record configurations (A, CNAME, MX) under supervision.
  

SaaS Application Support

• Test new features in SaaS applications against defined test cases.
  
• Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.
  

Disaster Recovery And Business Continuity

• Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
  
• Escalate DR-related alerts and issues as required.
  

Governance And Compliance

• Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.
  

Continuous Improvement

• Contribute creative thinking and new approaches to completing tasks within own work assignments.
  

Requirements

Must-have skills (required)

• Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
  
• Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
  
• Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
  
• Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
  
• Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
  
• Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
  
• Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.
  

Academic and Professional Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  
• 3–4 years of experience in IT operations, infrastructure, or systems administration.