IT Solutions Associate, G6

• Education: University degree, preferably in information technology, computer science, or a related functional area.
  
• Experience: Six or more years of work experience in IT support, or digital tools implementation. Experience working in a large organisation is desirable.
  

Application Development & Systems Support

• Design, develop, test, and maintain web and mobile applications (primarily Python-based systems).
  
• Develop and maintain APIs and system integrations (e.g. Kenya County Office beneficiary management system with third-party platforms like Safaricom, Equity etc).
  
• Support deployment, bug fixing, and enhancements for existing systems.
  
• Maintain technical documentation for applications and integrations.
  
• Collaborate with other developers and stakeholders to gather requirements and deliver solutions.
  

Data Management, Visualization & Continuity

• Use Tableau to design, develop, and maintain interactive dashboards that support program monitoring and management decision-making.
  
• Translate reporting and business requirements into actionable data visualizations and maintain standard datasets for reporting and operational follow-up.
  
• Manage application data structures, validation rules, and data flows across systems, including data migration activities between legacy and new systems.
  
• Perform routine data quality checks, cleanup, and reconciliation, and serve as the focal point for data-related system issues and user support escalations.
  

Reporting & Analytics

• Generate routine and ad-hoc reports from operational systems.
  
• Support programme and management teams with data extracts and analysis.
  
• Ensure data accuracy, consistency, and timeliness in reports.
  
• Contribute to defining basic dashboards or reporting templates where required.
  
• Use Tableau to design, develop, and maintain interactive dashboards that support programme monitoring and management decision-making.
  

User Support & Collaboration

• Provide second-line support to users for system and data-related issues.
  
• Work closely with field offices to resolve data discrepancies and system usage challenges.
  
• Support user training and refresher sessions on system use and data handling.
  

Governance, Security & Compliance

• Adhere to data protection, information security, and organizational IT policies.
  
• Support implementation of access controls, audit trails, and basic security checks.
  
• Flag data risks, gaps, or recurring issues to the IT Solutions Lead.