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IT Support Officer

Closing: Mar 31, 2024

This position has expired

Published: Mar 15, 2024 (2 months ago)

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Job Summary

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MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.


Responsibilities

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.


  • New user’s administration, training on the use of ERP and release of ICT Resources, e.g. Laptops.
  • Installation & configuration of computer hardware, operating systems, and applications.

  • Ensure the Helpline systems are running smoothly and ensuring that users get the maximum benefit from them.

  • Maintenance and monitoring of computer networks and systems by diagnosing and solving reported faults promptly.

  • Responding promptly to service issues and requests raised on the service desk platform and ensuring they are resolved with the SLA.
  • Supporting the roll-out of new applications and training users how to use them.

  • CCTV monitoring and support

  • ICT Hardware inventory management.
  • Any other duties assigned.

  • Requirements

    • Diploma /Bachelors’ degree in Computer Science or its equivalent from a recognized university.
    • At least 2- 3 years’ experience as an ICT assistant/Officer.
    • Excellent diagnostic and problem-solving skills with strong analytical troubleshooting skills.
    • Printer installations and support.
    • Use and support of Office365 suite.
    • Knowledge of (Azure) Active Directory.
    • Basic knowledge of VOIP technologies.
    • Familiarity with networking & network devices.
    • Experience with Cisco Meraki, Mikrotik, Unifi devices will be considered as an advantage


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