IT Support Specialist

First-line user support: Receive, log, prioritise and resolve routine IT incidents and service requests; keep users informed and escalate unresolved issues through the agreed support process.

Hardware and software troubleshooting: Diagnose common computer, peripheral and application faults; carry out approved fixes and refer complex problems to the IT Executive or service provider.

Preventive maintenance: Perform assigned maintenance, approved software installations, updates and patches; record work completed and report equipment requiring repair or replacement.

ICT infrastructure support: Assist with routine checks of network connectivity and IT infrastructure supporting manufacturing, commercial and support functions; report outages and support restoration activities under supervision.

ERP and business application support: Assist users with routine ERP issues, including SAP/Business Central where applicable; document faults and support approved testing and configuration activities under the IT Executive’s direction.

Data and network security: Carry out assigned security checks, apply approved endpoint protection updates and follow authorised access procedures in line with Weetabix and Group IT standards.

Backup and recovery support: Monitor assigned backup tasks, maintain records, report failures promptly and assist with authorised restoration tests and disaster recovery activities.

Software licence and asset records: Maintain accurate equipment and software licence records, track renewal dates and flag gaps or requirements to the IT Executive.

Cost and procurement support: Compile IT requirements, quotations and expenditure records as requested; support cost-conscious use of IT resources without independent budget or purchasing approval authority.

Vendor coordination: Log service calls, follow up approved repairs and service requests, and maintain records of vendor actions and outstanding issues.

Policies and compliance: Follow approved IT policies and procedures, maintain supporting records for reviews and audits, and report deviations for corrective action.

Group IT collaboration: Support assigned local actions arising from global IT requirements, system assessments and improvement activities under the IT Executive’s guidance.

User education: Assist with user orientation and awareness on approved systems, phishing risks, information handling and safe IT practices.

Incident escalation: Promptly report suspected cybersecurity incidents and follow approved incident response instructions; maintain accurate records of actions taken.

Documentation and reporting: Maintain support logs, maintenance records and user guidance; prepare routine updates on incidents, system checks, backups and outstanding tasks.

Project support: Assist with approved IT upgrades and digital improvement projects, including equipment setup, testing, documentation and user support.