Key Accounts Champion

Responsibilities

Customer & Account Management:

• Build and maintain strong relationships with strategic customers and anticipate their needs.
  
• Manage customer feedback, complaints and compliments in line with company standards.
  
• Keep customers informed on shipments, services, regulatory requirements and operational developments.
  
• Ensure contracts and SLAs are current and effectively implemented.
  
• Identify opportunities to align ESL’s services with customer needs.
  

Commercial & GP Growth:

• Drive Gross Profit growth through upselling, cross-selling and new business opportunities.
  
• Identify opportunities across Ships Agency, Forwarding, 3PL, Logistics, Customs Clearance and related services.
  
• Ensure timely and accurate customer billing and follow up on outstanding payments.
  

Stakeholder & Transport Management:

• Maintain effective stakeholder relationships and an up-to-date stakeholder action plan.
  
• Coordinate transport-related documentation, including interchanges and container deposits.
  
• Monitor guarantee validations and follow up on outstanding equipment-related guarantees.
  

Operations & Reporting:

• Coordinate customer requirements across relevant ESL departments.
  
• Prepare regular customer and portfolio performance reports.
  
• Maintain an up-to-date Risk & Opportunity Matrix.
  
• Support seamless delivery of customer requirements across ESL’s service lines.
  
• Undertake any other duties assigned by Management.
  

QUALIFICATIONS:

• Bachelor’s degree in business, Logistics, Supply Chain, Transport, or a related field.
  
• Proven experience in Key Account Management, Logistics, Freight Forwarding, Shipping or related operations.
  
• 2 – 3 years’ work experience in Sales/ Customer Relations or Operations
  
• Minimum KRATI certification in EACFFPC or CCFL or it equivalent
  
• Strong customer relationship and stakeholder management skills.
  
• Commercially minded with a demonstrated ability to identify business and revenue opportunities.
  
• Strong understanding of logistics and shipping operations.
  
• Excellent communication, negotiation and problem-solving skills.
  
• Strong analytical, reporting and organizational abilities.
  
• Ability to work under pressure and deliver within strict timelines.