Lead Fiber Technician

Qualifications

• Diploma/ Degree in Telecommunication, Fiber optics or related field.
  
• 2+ years of experience in a similar role.
  
• Strong understanding of fiber network concepts.
  
• Proficiency in fiber handling & maintenance.
  
• Strong problem-solving skills and technical expertise.
  

Key Responsibilities:

• Lead field teams in fibre installation, maintenance and fault restoration
  
• Installing and terminating fiber optic cables and other network equipment.
  
• Diagnose and resolve fibre network faults within agreed SLA.
  
• Ensure work is completed according to set technical and safety standards
  
• Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
  
• Work with Assistant technicians and submit job completion reports.
  
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
  
• Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
  
• Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
  
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
  
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
  
• Any other duty that may be assigned from time to time.