Manager – International Voice

Position: Manager – International Voice

Reporting Line: Mobile Wholesale Lead

Role Purpose: To lead the growth and transformation of Safaricom’s International Wholesale Voice portfolio through strategic partnerships, commercial innovation, network economics optimization, and automation-led operations.

Key Accountabilities: The role is accountable for:

• Maximizing voice revenue, network value realization, and traffic integrity through carrier ecosystem management
• Commercial negotiations and routing optimization
• Cost efficiency initiatives and LCR governance
• Revenue protection and strategic partnership development across carrier, transit, enterprise, OTT, application, and emerging communications ecosystems
• Driving sustainable business performance through data-driven decision-making and AI-enabled insights
• Agile execution and continuous optimization
• Delivering an Always-On service experience
• Strengthening Safaricom’s position as a preferred regional and global voice interconnect partner

Strategic Initiatives: The role leads the commercialization of future voice growth opportunities including:

• International transit
• International enterprise voice services (ITFS, DID, CPaaS)
• Cloud communications
• Voice Quality-on-Demand (QoD)
• Voice Biometrics
• Application-driven communications
• Next-generation voice services

Through ecosystem partnerships, automation-first operations, and innovative business models, the role supports the evolution of the voice business towards digital communications ecosystems, network monetization, and future connectivity services.