Manager Internet Banking

Qualifications and experience

• Bachelor’s Degree Business, Finance or related field.
  
• MBA or master’s degree in design or project management is preferred.
  
• Certifications in Product Management, Agile, UX, ITIL or Project Management are advantageous.
  
• Membership in recognized product design professional bodies
  
• 8 to 12 years in digital banking or fintech
  
• Minimum 3 years in Digital Banking leadership.
  
• Proven experience in Core Banking, CRM, Chatbot and enterprise digitization projects and mobile banking /internet banking change life cycle.
  
• Demonstrated ownership of digital products, governance forums and commercial performance.
  
• Prior Experience with Cooperate Banking payment and collection services
  

End to product design, development and entire life product lifecycle ownership

• Administer full digital product lifecycle from discovery to optimization.
  
• Develop product strategy, design solution process and experience architecture analyse customer journeys, conduct UX research and competitive audits, prepare
  
• Submit concept papers and business cases, secure stakeholder buy in, design UX baselines, review and audit developments
  
• Undertake functional & design QA, evaluate test results, authorize production readiness, organize Go To
  
• Market plans, guide launch execution, conduct post-launch UX audits, analyse performance data, and orchestrate iteration cycles.
  

Digital Product Governance and Change Control

• Prepare, review and submit CAB documentation for projects without PMs.
  
• Defend change requests at Advisory Board known as CAB.
  
• Verify scope alignment to strategy. Examine risk impacts. Authorize change deployments. Audit implementation compliance.
  

Parallel Initiative Oversight and Digitization Lead

• Analyse cross functional digitization initiatives impacting Internet & Mobile Banking.
  
• Design channel requirements, evaluate development dependencies, review BRDs, FRDs and SRS guide solution alignment with enterprise architecture
  
• Delegate tasks to SMEs, monitor change lifecycle, authorize deployment readiness, and verify delivery against scope.
  

Multi-Stakeholder Orchestration and risk Engagement

• Review and respond to Risk Assessment Documents and examine regulatory implications.
  
• Coordinate IT, Operations, CX, Compliance, Risk & Finance inputs.
  
• Administer cross functional alignment meetings. Evaluate mitigation controls. Submit responses to auditors and governance forums.
  

Stakeholder Buy in and Commercial Alignment

• Develop and present business cases to Transformation, Retail, Corporate, Finance, Marketing, Products, CX, IT and Operations.
  
• Analyse revenue impact and cost implications. Guides offer advisory on commercial viability discussions.
  
• Negotiate feature prioritization. Secure cross-functional approvals.
  

Budget Review and Cost Governance

• Review vendor costing proposals.
  
• Analyse digital investment budgets for Internet and Omnichannel experience strategy. Examine ROI projections.
  
• Recommend budget approvals to the Head of DFS. Monitor project-related expenditure.
  
• Verify cost alignment with business case.
  
• Evaluate pricing impacts on channel profitability.