Operations Specialist

About you:

• You have 3–5 years of experience in operations, logistics, mobility, or marketplace businesses
  
• You have strong analytical skills and experience working with Excel/Google Sheets and performance dashboards
  
• You are proactive, structured, and comfortable working in ambiguous, fast-paced environments
  
• You have a strong execution mindset with the ability to balance fieldwork and analytical tasks
  
• You are a confident communicator, able to collaborate with field teams and cross-functional stakeholders
  
• You have a strong interest in mobility, marketplace growth, and solving real-world operational challenges
  
• Experience in Kenya or similar markets is an added advantage
  

• Own and manage the end-to-end driver acquisition funnel from lead generation to activation and active driver performance
  
• Drive driver growth through scout programs, referrals, and other acquisition channels to meet supply targets
  
• Improve onboarding experience through driver engagement centres (DEC), clinics, and compliance processes
  
• Monitor and improve activation quality and early retention metrics (7-day and 30-day retention)
  
• Identify and resolve bottlenecks across onboarding, compliance, and activation processes
  
• Support expansion into new and secondary cities by building and executing structured growth plans
  
• Ensure marketplace balance by collaborating closely with Marketplace teams on supply-demand dynamics
  
• Run targeted initiatives to drive both driver activation and ride demand at the city level
  
• Monitor, analyse, and report on key performance metrics across driver growth and city performance
  
• Translate data insights into prioritised execution plans and support forecasting of supply needs
  
• Collaborate cross-functionally with Marketplace, Driver Engagement, and Rider teams to drive overall performance