Product Associate / Product Manager, Training & Enablement

Product Associate / Product Manager, Training & Enablement

About GiveDirectly

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid. Our culture is candid, analytical, and non-hierarchical, supporting high ownership and real professional growth.

About this role

GiveDirectly is planning to grow delivery roughly tenfold by 2028. This role exists to translate new survey designs, program changes, and system releases into training materials, live training sessions, demo videos, release notes, and internal communications pitched at the right level for each audience — from Country Director down to Field Officer.

You will turn complex program changes into training materials that work for someone standing in a village with a tablet and no supervisor nearby. This role requires someone who has been a Field Officer or held a directly equivalent frontline role, as materials written by people who have never run a registration are consistently too abstract, too long, and wrong about which details actually matter.

Reports to: Sarah Kenkuyu, Senior Manager Product, LLS

Level: Open band — Associate to Manager, depending on the candidate. A candidate with deeper field experience, stronger writing, and the judgment to run their own queue will be brought in at the higher end.

What you’ll do

• Build the training materials that make new designs usable in the field — turning new survey designs, program changes, and Salesforce releases into practical training decks, job aids, quick-reference sheets, and step-by-step guides written for someone who will use them on a tablet in the field, not read them at a desk
• Write internal communications pitched to the level of the reader — taking a single change and producing the version each audience actually needs: the why and the risk for a Country Director; the timeline, staffing and cost implications for a Program Director; what changes about supervision and quality checks for a Field Manager; and exactly what to do differently tomorrow for a Field Officer
• Deliver training live, and record it when live doesn’t scale — running training sessions with country teams before a rollout, in person or remotely; recording screen-capture demo videos of new builds and flows; and building a library that new staff can be pointed to rather than re-trained from scratch
• Own release notes and change documentation — writing clear release notes as changes ship to the common Salesforce build, so country teams understand what changed, why, and what they need to do, and keeping documentation current
• Work across English, Portuguese and French — producing or adapting materials so Mozambique and DRC teams receive them in a usable language on the same timeline as everyone else, and managing translation support where needed
• Be a useful pair of hands to a small, fast-moving product team — ad-hoc support across the Program Design team including pulling together briefings, cleaning up decks, taking notes and turning them into actions, chasing open items across countries
• Close the loop from the field back to design — noticing when the same question keeps coming up in training, when a design cannot be explained simply because it isn’t simple, or when field teams have quietly worked around a change, and bringing that back to the people who own the design

First 90 days

• Days 0–30: Get oriented on the 2027 common Salesforce build. Review existing training and documentation and give an honest read on what’s working and what isn’t.
• Days 30–60: Produce the full enablement package for one country’s rollout: training materials, a live session delivered, at least one demo video, release notes, and layered internal comms from Country Director to Field Officer.
• Days 60–90: Adapt that package for a second and third country, including at least one Portuguese- or French-speaking market. Establish a simple intake and prioritization method for training requests.

What success looks like

At 6 months:

• Every rollout onto the common Salesforce build ships with training and release notes as standard
• A demo video and materials library that country teams actually use
• Materials reaching Portuguese- or French-speaking teams on the same timeline as English-speaking ones
• Fewer repeated questions from field teams post-launch

At 12 months:

• A reusable enablement template that any new country rollout or 2028 pilot can be plugged into in days
• Documentation that stays current with the system
• A track record of catching unexplainable designs before they reach the field
• Trusted enough by country leadership that they come to you directly when a change needs explaining

What you’ll bring

Exceptional alignment with GiveDirectly Values and active demonstration of core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome applications from candidates with personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Language Requirement: English (professional written fluency — this role’s core craft is writing), plus professional working proficiency in Portuguese or French.

Language Preferences: English, Portuguese and French all three — this is the ideal profile. Additional languages spoken in our countries of operation are a plus.

Required:

• Prior experience as a Field Officer, or in a directly equivalent frontline data-collection or enrollment role, at GiveDirectly or a comparable cash transfer, humanitarian, or survey organization
• Excellent written English: clear, short, and organized, with a real instinct for what a reader needs and what they can be spared
• Professional working proficiency in Portuguese or French, including written
• Experience producing training or instructional material, and delivering training live to groups
• Ability to translate technical or system changes into plain, practical instruction without losing the parts that matter
• Organized and self-directed enough to run a queue of requests from several stakeholders, and to say clearly when it is over capacity
• Willingness to travel to field sites, including rural and low-infrastructure locations

Preferred:

• Comfort recording and lightly editing screen-capture demo videos (e.g., Loom or similar)
• Familiarity with GiveDirectly’s core systems — Salesforce, CommCare, Call Center Studio
• Experience writing release notes, product documentation, or change communications
• Formal training in instructional design or adult learning
• Experience delivering training across languages, or working with interpreters and translators
• Progression from Field Officer into a supervisory role (AFM/FM)

Explicitly not in scope

• Designing the programs or surveys themselves — owned by the 2028 Design Lead, the STPM, Large Transfers, and the Senior Director, Product; this role makes those designs usable
• Salesforce configuration and technical build work — owned by the Technical Program Managers
• Deciding which change requests get built and when — owned by the STPM, Large Transfers
• Staff development, onboarding, and performance training — owned by the People team; this role covers product and program training only

Travel Requirement: Regular — roughly once per quarter at minimum, and more during rollout waves, to deliver training in person and to see how materials actually perform in the field.