Program Excellence Officer- Kisumu

Qualifications & Experience:

• Bachelor’s degree in relevant field
  
• A minimum of 7 years relevant experience, with supervisory skills
  
• Strong coordination and project management skills.
  
• Analytical and data interpretation abilities.
  
• Relationship-building and partnership management.
  
• Problem-solving and adaptive learning.
  
• Integrity, accountability, and results orientation.
  
• Strong written and oral communication skills.
  

Program Coordination & Implementation (30%)

• Coordinate day-to-day implementation of Living Goods’ TA model activities in the assigned county, ensuring alignment with County and MOH priorities.
  
• Lead development, execution, and tracking of county-level TA workplans, ensuring timely delivery of trainings, supervision activities, review meetings, and other planned interventions.
  
• Monitor progress of county-level Improvement Operational Plans (IOPs), identify bottlenecks, and escalate issues requiring higher-level support.
  
• Facilitate cross-functional coordination with digital health, MEAL, technical, and finance teams to ensure cohesive delivery of TA activities.
  
• Influence adoption and institutionalization of supervision frameworks and support implementation of innovative solutions that strengthen county health systems.
  

Technical Assistance & Capacity Strengthening (20%)

• Strengthen CHMT and SCHMT capacity in supervision, data use, planning, budgeting, and performance management practices.
  
• Provide hands-on mentorship to county and sub-county teams, promoting evidence-based decision-making and continuous learning.
  
• Coordinate county and sub-county review forums, ensuring integration of data insights, digital tools, and adaptive management.
  
• Collaborate with Digital Health teams to enhance effective use of eCHIS and other systems for monitoring and reporting.
  
• Document and disseminate lessons learned, innovations, and success stories to inform ongoing program improvement.
  

Partnership & Stakeholder Engagement (15%)

• Serve as the focal liaison between Living Goods and the County Department of Health, maintaining strong communication and collaborative relationships.
  
• Represent Living Goods in county-level TWGs, planning meetings, and coordination platforms, ensuring alignment within the broader county health ecosystem.
  
• Support advocacy efforts with county leadership (CEC Health, Directors, CHMTs) to advance domestic financing, policy adoption, and institutionalization of community health priorities.
  
• Ensure visibility, credibility, and integration of Living Goods’ TA inputs within county-led structures and processes.
  

Data, Monitoring & Learning (20%)

• Ensure timely, accurate collection, validation, and reporting of performance data in collaboration with MEAL and data teams.
  
• Lead monthly data review meetings, learning sessions, and performance discussions at county and sub-county levels.
  
• Facilitate data quality audits (DQAs), track implementation of recommendations, and ensure findings inform IOP updates.
  
• Promote effective use of dashboards (eCHIS, DHIS2, AfyaBI) to drive evidence-based decision-making and continuous performance improvement.
  

Operations, Finance & Administration (5%)

• Support operational, financial, and administrative planning for county-level TA implementation in partnership with Finance and Operations teams.
  
• Ensure prudent use of resources and full compliance with Living Goods’ financial, operational, and procurement policies.
  
• Monitor partner and vendor engagements to ensure timely, quality delivery and accountability.
  
• Coordinate logistics for trainings, supervision visits, review meetings, and other field activities.
  

Risk Management & Compliance (10%)

• Identify and report emerging operational, political, security, or implementation risks, and propose proactive mitigation measures.
  
• Ensure adherence to safeguarding, PSEAH, anti-fraud, and data protection standards in all county operations.
  
• Anticipate risks associated with political transitions (including the 2027 elections) and support counties to maintain program continuity.
  
• Strengthen county ownership and reduce dependency by embedding TA practices, tools, and systems into county structures for long-term sustainability.