Quality Assurance, Internal Audits and ISO Certification Specialist

Minimum Qualifications

• Bachelor's degree (or equivalent, master’s degree preferred) in a business-related field, Quality management, Business Administration or equivalent Professional Certifications
  
• Relevant certifications such as ISO Lead Auditor, Six Sigma or Quality Management Professional (preferred)
  
• Proven experience in quality assurance, internal auditing and managing ISO certifications
  
• Strong understanding of ISO standards and internal audit methodologies
  
• Excellent analytical, problem-solving, and communication skills
  
• Ability to work independently and collaboratively in a fast-paced environment
  

Experience and Skills Required

• Minimum 7 years working experience in an accounting and operations environment
  
• Skilled in quality assurance, continuous improvement, ISO Standards, project management and strategic planning
  
• In-depth understanding of business processes and ability to identify internal control issues and recommend practical solutions in a timely manner to avert losses
  
• Strong analytical skills and able to collate and interpret data from various sources
  
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
  
• Excellent communications and soft skills, fluent written and oral English
  
• Natural aptitude for dealing with people
  
• Experience of working in the telecoms industry will be an added advantage
  
• PCI – DSS Experience will be added advantage
  
• Prince II or any other Project management certification
  
• ITL4 – Practitioner certification preferred
  

Quality Assurance

• Develop, implement and maintain quality assurance processes and procedures
  
• Conduct regular inspections and testing of products/services to ensure adherence to quality standards
  
• Identify and address quality issues and implement corrective and preventive actions
  
• Collaborate with cross-functional teams to drive quality improvements and ensure compliance with customer requirements
  

Internal Audits

• Plan, execute and report on internal audits to evaluate the effectiveness of controls, compliance with regulations and adherence to company policies
  
• Identify areas for improvement and recommend actionable solutions to enhance operational efficiency and risk management
  
• Follow up on audit findings to ensure timely and effective resolution of issues
  
• Maintain comprehensive audit documentation and reports
  

ISO - based Certifications

• Manage and maintain ISO certification processes, including preparation for audits and recertifications
  
• Ensure ongoing compliance with ISO standards (ISO 9001, ISO 14001, ISO 45001,50001, 22301) and implement necessary updates to policies and procedures
  
• Provide training and support to staff on ISO standards and best practices
  
• Oversee documentation and record-keeping related to ISO compliance and certification
  
• Ensuring management of WIOCC Group Integrated management system