Reservation Manager

Qualifications

• Bachelor’s degree or Diploma in Hospitality, Business, Finance or related field preferred.
  
• Minimum of three (3) years’ experience in Reservations within a luxury or resort hotel environment.
  
• Strong knowledge of CRS, PMS and distribution systems.
  
• Proven ability to manage inventory, rates and channels with strong attention to detail.
  
• Excellent communication and interpersonal skills.
  
• Strong organizational and multitasking abilities with the capacity to work under pressure and meet deadlines.
  
• High level of professionalism and service orientation.
  
• Previous leadership or supervisory experience in Reservations is preferred.
  

• Lead and manage the Reservations team to ensure efficient handling of all room reservations in accordance with brand standards and service excellence.
  
• Maximize room revenue through accurate inventory control, yield management and optimal utilization of all distribution channels.
  
• Ensure correct loading and maintenance of rates, packages, restrictions and availability in all systems
  
• Work closely with Revenue Management on forecasting, pricing, demand analysis, risk & opportunities to forecast.
  
• Ensure rate integrity across all channels and conduct regular audits to maintain accuracy and parity.
  
• Support implementation of pricing and selling strategies as defined by the Revenue Management function.-
  
• Manage relationships with all partners, including extranet maintenance, content accuracy and participation in promotions as approved.
  
• Oversee group room blocks, allotments and cut-off dates in coordination with Sales and Events.
  
• Prepare and distribute daily, weekly and monthly reservation.
  
• Ensure high standards of guest communication, upselling and conversion of inquiries into confirmed bookings.
  
• Train, coach and develop the Reservations team, ensuring adherence to SOPs, brand standards and service culture.
  
• Ensure compliance with Accor systems, policies, procedures and data quality standards.
  
• Handle escalated guest concerns related to reservations and ensure timely resolution.
  
• Maintain confidentiality of all guest and company information