Reservations and Service Quality - Intern

Qualifications

• Diploma or Degree in Tourism Management, Tour Administration, Hotel Management, Hospitality, or a related field (students in final year may also apply).
  
• At least 0-6 months of exposure or internship experience in the travel industry, particularly in reservations or hotel bookings, is an advantage.
  
• Strong attention to detail with good organizational and communication skills.
  

• Task & System Support - Assist with managing tasks and updating booking information.
  
• Reservations Assistance - Support flight, train, hotel, and guest service bookings.
  
• Voucher & Payment Follow-up - Help track vouchers, timelines, and unpaid bookings.
  
• Client & Sales Support - Assist in fulfilling client requests and supporting the sales team.
  
• Itinerary & Quotations - Support in creating itineraries, checking quotations, and ensuring supplier rates are accurate.
  
• Adjustments - Help apply supplements, surcharges, or discounts. 7. Safari Coordination - Assist in briefing tour leaders before departures.