Reservations Manager

Qualifications

• Degree in Hotel Management
  
• Minimum 3 years of relevant experience in a similar capacity
  
• Excellent reading, writing and oral proficiency in English language
  
• Ability to speak other languages and basic understanding of local languages will be an advantage
  
• Good working knowledge of MS Excel, Word, & PowerPoint
  
• High degree of professionalism with sound human resources management and business acumen capabilities
  

• Maximize overall revenue from all reservation sources through the development and implementation of effective inventory and pricing strategies based on future demand forecasts for all hotel and resort properties.
  
• As well, he/she will amplify the functionality of all reservation source software.
  
• In addition, participate in the protection and efficient utilization of the Company’s assets through the implementation of approved policies, procedures and internal controls.
  
• This individual must make a daily practice of revenue maximization and yield management.
  
• He/She supervises and coordinates activities of workers in their daily tasks.
  
• Focus on overall yield and REVPAR
  
• Analyze data as it relates to our market regarding customer relationship management programs.
  
• Responsible for forecasting revenues both long and short-term.
  
• Train, motivate and develop our reservation staff on an ongoing basis.
  
• Will be a key player when bringing and relocating reservations staff.
  
• Supervises and coordinates activities of employees engaged in taking, recording, and cancelling reservations.
  
• Handling the day-to-day operations of the Reservations Department as listed.
  
• Interacts and handles other sections of Revenue Management if needed.
  
• Monitors any events and special promotion activities & meet with potential or actual hotel clients.
  
• All machinery and equipment at Reservations, in relation to concerned departments.
  
• To follow up reservations for confirmation.
  
• To be familiar with different rate structure.
  
• To identify prospective clients’ exact needs by questioning.
  
• To entertain prospective clients’ exact needs by questioning.
  
• Assist in obtaining competitive figures and compiling monthly market share reports.
  
• To entertain prospective clients through telephone conversation.
  
• Focus on overall yield and REVPAR.
  
• Analyze data as it relates to our market regarding customer relationship management programs.
  
• Key component in analyzing marketing dollars spent based on inquiry and reservation results.
  
• Responsible for forecasting revenues both long and short-term.
  
• Train, motivate and develop reservations employees on an ongoing basis.
  
• Will be a key player when bringing and relocating reservations employees.
  
• Sorts reservations received by mail into current up to three days and future, over three days.
  
• Daily arrival check to avoid any rebates.
  
• Ensure proper profiling.
  
• Assist Front Office and Credit department by providing relevant covering letters on a daily basis.
  
• Receives contracts detailing room allotments for conventions or groups from the sales department and feeds information into the PMS.
  
• Corresponds with groups and travel agents to answer special requests for rooms and rates.
  
• Verifies on daily basis the daily arrivals and individual guests' folios.
  
• Maintains monthly attendance sheet and sends to payroll department.
  
• Recommends promotions.
  
• To complete a daily/weekly/monthly log of all activities and required reports.
  
• To have as much information as possible about the company to ensure a professional approach.