Sales Executive - Collection

Education

• Diploma or bachelor’s degree in Sales, Marketing, Business Administration, or related field.
  

Experience

• 2–4 years’ experience in sales, field collections, or account management.
  
• Experience in service-based industries (waste management, utilities, FMCG, or logistics) is an added advantage.
  

Skills & Competencies

• Strong negotiation and persuasion skills
  
• Ability thandle debt recovery professionally
  
• Excellent communication and interpersonal skills
  
• High level of integrity and accountability
  
• Strong organizational and reporting skills
  
• Proficiency in MS Office and CRM systems
  

• Identify and acquire new commercial and residential clients for waste management services.
  
• Conduct field visits, presentations, and negotiations with potential customers.
  
• Prepare and submit quotations, proposals, and service agreements.
  
• Meet monthly and quarterly sales targets.
  
• Collections & Credit Control
  
• Follow up on overdue customer accounts and ensure timely payment of invoices.
  
• Maintain a structured debtor follow-up schedule (calls, visits, emails).
  
• Coordinate with finance treconcile customer accounts.
  
• Escalate high-risk or long-overdue accounts for management action.
  
• Support enforcement actions where necessary (service suspension or recovery procedures).
  
• Customer Relationship Management
  
• Maintain strong relationships with existing clients tensure retention.
  
• Handle customer complaints related tbilling or service delivery.
  
• Conduct periodic account reviews with key clients.
  
• Reporting & Administration
  
• Maintain accurate records of leads, sales pipeline, and collections status.
  
• Submit weekly reports on:
  
• Sales activities
  
• Collections performance
  
• Outstanding debts aging analysis
  
• Update CRM or internal tracking systems.
  
• Market Intelligence
  
• Gather feedback on competitor pricing, service offerings, and market trends.
  
• Identify opportunities for upselling or cross-selling additional services.