Scheduler

Job Title: Scheduler

Location: Nairobi, Kenya (On-site)

Job Summary:

We are seeking a Scheduler with at least 1 year of proven experience in customer service to join our dynamic team. This individual plays a vital role in maintaining excellent relationships with both clients and field staff, ensuring the best possible service experience. The Scheduler is responsible for client-caregiver matching, real-time communication with office personnel, and maintaining a high-functioning, positive, and collaborative work environment. This is an in-office position requiring strong communication skills in both written and spoken English. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced setting where multitasking is key.

Qualifications:

• Minimum 1 year of experience in customer service, ideally in scheduling, administrative, or client-facing roles.
  
• Must be fluent in English, with excellent written and verbal communication skills.
  
• Strong organizational and time-management abilities with attention to detail.
  
• Proficiency in office software and scheduling systems.
  
• Positive attitude, dependable, and team-oriented.
  
• Ability to multitask and stay composed in high-stress situations.
  

Key Responsibilities:

• Respond to client calls with courtesy and professionalism, handling scheduling requests and service concerns.
  
• Schedule and coordinate daily caregiver activities based on availability and compatibility with clients.
  
• Communicate in real time with office staff and field teams, demonstrating exceptional phone etiquette.
  
• Receive and process referrals and ensure accurate record keeping in the scheduling system.
  
• Build rapport with clients and caregivers to ensure satisfaction and continuity of service.
  
• Perform on-call duties as needed, maintaining calm and professionalism under pressure.
  
• Assist with inside sales efforts and handle prospective client inquiries effectively.
  
• Act as a liaison between caregivers and management to support retention and performance.
  
• Maintain up-to-date caregiver records and documentation.
  
• Contribute to a supportive office environment with a cheerful and collaborative attitude.