Senior Director – Solutions Delivery Sub - Saharan Africa (SSA)

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Superior client management and communication skills
• Demonstrable people management skills, with a track record of people development and coaching
• Understanding of the drivers of retail bank product P&Ls and an understanding of trends in retail bank strategy around customer engagement. Life cycle management and multi-product penetration strategies.
• Understanding Fintechs and Mobile Money Providers
• Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations
• Exceptional leadership and influencing skills and business acumen – thinks strategically to influence and drive tactical execution

Basic Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Superior client management and communication skills
• Demonstrable people management skills, with a track record of people development and coaching
• Understanding of the drivers of retail bank product P&Ls and an understanding of trends in retail bank strategy around customer engagement. Life cycle management and multi-product penetration strategies.
• Understanding Fintechs and Mobile Money Providers
• Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations
• Exceptional leadership and influencing skills and business acumen – thinks strategically to influence and drive tactical execution

Strategic Leadership:

• Act as a thought leader, problem solver, and trusted advisor to the SSA Product Solutions Lead.
• Manage a team of director-level direct reports, overseeing specific markets and clients.
• Collaborate with internal cross-functional leads to drive strategic alignment and ensure the product roadmap supports all common initiatives and priorities.
• Execute and achieve OKRs set for the region.

Client Relationships & VAS Acceleration:

• Develop, maintain, and cultivate close relationships with decision-makers and senior management of designated clients.
• Understand clients' business strategies, priorities, needs, and processes, presenting them with product ideas that can enhance their results.
• Develop individual designated clients’ product plans, with corresponding tactics and actions to achieve defined goals.
• Manage the VAS sales pipeline for the markets to ensure sales and revenue targets are achieved.

Product Delivery & Project Management:

• Ensure all solutions are delivered on time, within scope and within budget.
• Measure and report project performance using appropriate systems, tools and techniques.
• Perform risk management to minimize project risks and adjust project constraints based on financial analysis.

Financial Accountability:

• Be accountable for the overall achievement of Revenue and Cost targets.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Meet budgetary objectives and make necessary adjustments.

Team Development & Management:

• Manage, coach, and develop the team to deliver against OKRs and maximize potential.
• Utilize and continually develop leadership skills.
• This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.