NCBA

Banking + 2 more

Senior Manager HRBP – Talent & Workforce Optimization

Job details

Contract Type

Description

Ideal Job Specifications

Academic:

  • Bachelor’s degree from a recognized university
  • MBA or equivalent is an added advantage

Professional:

Completed or ongoing CHRP Certification

Member, IHRM

Desired work experience:

  • 8–12+ years’ experience in HR, talent, or workforce strategy roles
  • Proven experience in:
    • Workforce planning and optimization
    • Talent management across multiple markets
    • Organizational design and transformation
  • Experience in fintech, banking, telecom, or high-growth environments is highly preferred

Exposure to digital transformation, AI, or automation initiatives is an added advantage.


Responsibilities

Financial 30%

  • Develop and implement workforce plans aligned to business strategy, ensuring optimal headcount, cost efficiency, and productivity ratios (e.g. profit per head, cost-to-income).
  • Drive workforce optimization initiatives (Reduce–Eliminate–Automate) to improve efficiency and eliminate low-value work.

Monitor and manage staff costs and headcount budgets across assigned business units and markets

Leverage workforce analytics to forecast talent needs, identify risks, and optimize resource allocation.

Customer 30%

  • Act as a strategic advisor to business leaders, ensuring talent decisions directly support business performance.
  • Lead end-to-end talent strategy across markets, including acquisition, deployment, and internal mobility.
  • Ensure effectiveness of hiring systems to attract high-quality, future-fit talent.
  • Drive a performance-driven culture, ensuring clear goal alignment and accountability.
  • Enhance organizational capability through skills mapping, development strategies, and workforce readiness (including AI and digital capability).

Strengthen employee engagement and leadership effectiveness to support innovation and productivity

Internal Business processes - 20%

  • Drive continuous improvement in HR processes to ensure efficiency, scalability, and business impact.
  • Lead or support organizational design and operating model reviews, ensuring alignment to value streams and strategic priorities.
  • Embed data-driven decision-making in workforce and talent management.

Support execution of cross-functional transformation initiatives, including AI workforce adoption and workforce redesign.

Learning & Growth 20%

  • Build and sustain a high-performing, engaged HRBP capability through coaching, development, and performance management.
  • Drive capability development across the organization, ensuring teams are equipped for current and future business needs.
  • Maintain high personal and team competency in:
    • Workforce strategy
    • Talent management
    • Digital and AI-enabled work practices

Ensure succession pipelines and leadership readiness across markets.


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