Senior Relationship Manager, Card Business

Knowledge; Skills and Experience required for this Role

Job Knowledge:

• Excellent Understanding of card payment industry current and emerging trends.
  
• Strong Card Business Development and Relationship Management
  

Job Experience:

• 5 years Card Business Banking experience, 2 years in a management role
  

Education:

• Business graduate from an accredited University preferably in a Business-related course or social sciences.
  

Competencies required for this Role

• Delivering results and meeting customer expectations
  
• Entrepreneurial and commercial thinking
  
• Deciding and initiating action
  
• Relating and networking
  
• Negotiation, Persuading and Influencing
  
• Presenting and communicating information
  
• Leading and supervising
  
• Strategic thinking
  
• Planning and organizing
  

Strategy -20%

• Drive card business development for all card products (Debit, Prepaid and Credit) to new and existing Corporate and Retail clients.
  
• Implement and support new and other existing card products as may be required from time to time.
  
• Support the development and documentation of strategic and business plans for Card business and ensuring timely implementation, monitoring and evaluation of these plans.
  
• Design, communicate and share strategies for Credit Card acquisition involving internal and external stakeholders.
  
• Be actively involved in the design and supply of card business solutions – designs, while ensuring the stocks levels are maintained.
  

Business Development-45%

• Grow and retain the assigned bank's card portfolio in numbers, volumes / utilization and revenue streams in line with the strategic direction of the Bank.
  
• Liaise with Branch network, WPB & Elite, CX, corporate, Institutional banking and Marketing teams with a view to growing all the card product numbers (Debit, Credit & Prepaid).
  
• Effectively manage and expand the relationships with existing partnerships and other assigned card clients and bring in new partnerships to ensure business growth.
  
• Aggressively and systematically follow through in managing deal pipelines for prospective clientele assigned.
  
• Liase with Corporate and SME Departments for the acquisition and growth of Credit & Prepaid card numbers from the respective sectors.
  
• Play a complementary role in product development relevant to the Card Centre arm of business development and the Card Industry.
  
• Plan training /feedback sessions with all stakeholders on the card products – features and benefits, best card industry practice and trends.
  

Compliance-20%

• Ensure compliance with both internal and external regulatory requirements.
  
• Work closely with Credit & Operational Risk and Compliance units to ensure effective controls to mitigate against business risks associated with Debit Prepaid and Credit cards.
  
• Assist in developing and continuous review of business operational policies, procedures and ensure compliance.
  

People Management-10%

• Provide coaching, training needs and mentorship to the allocated staff aimed at building the knowledge and expertise as well as capacity to explore more benefits under card services.
  
• Follow up with the allocated regional manager, branch teams and ensure optimal performance on credit, prepaid and debit cards acquisition.
  
• Hold periodical feedback sessions with the stakeholders, communicate planned Card Business activities, identify any challenges or any concerns then follow them up with respective teams for resolution.
  

Other-5%

• Safeguard and promote the bank’s image with the general public.
  
• Be an effective member of the Card Business team and support in the implementation of the Card strategy.
  
• Ensure the assigned and agreed Card Business tasks are delivered within the timeframes.