Service and Installation Lead, Solar Inverter Systems

You might be a strong candidate if you

• 8+ years of experience in technical operations, field service management, or installation delivery, preferably in solar or energy sectors.
  
• Good leadership in multi-country service operations and project-based deployments.
  
• Experience with renewable energy systems, battery storage, and solar hybrid technologies.
  
• Proven ability to build high-performing teams and execute complex field programs.
  
• Data oriented mindset, process orientation, and stakeholder management.
  
• Empathy for customers. Someone who cares deeply about every customer touchpoint, from first interest to lifetime support.
  
• Demonstrated focus toward customer needs and field realities, with a history of translating feedback into tangible product and service improvements.
  

Strategic Leadership

• Design and implement the installation and service strategy for the inverter product line across multiple markets.
  
• Collaborate closely with Product, Commercial, and Supply Chain teams to ensure seamless GTM and post-sales execution.
  
• Define and manage KPIs including installation turnaround time (TAT), service levels, customer satisfaction (NPS), and first-time fix rates.
  

Operational Execution

• Build and manage field technician teams, installation partners, and training programs to deliver best-in-class service.
  
• Establish and continuously improve SOPs for installation, commissioning, maintenance, and troubleshooting of solar inverters.
  
• Oversee spare parts logistics, warranty processes, and performance monitoring to ensure operational efficiency and cost control.
  

Project-Based Implementation (Institutional Projects)

• Lead the implementation and installation of institutional projects such as BEFIT (schools, hospitals, and other infrastructure).
  
• Coordinate with donors, governments, and partners to ensure project delivery on time and to specification.
  

Team Development & Capacity Building

• Hire, train, and manage regional service team, installation teams, and technical trainers.
  
• Develop certification programs to maintain safety, technical excellence, and compliance.
  

Customer Experience & Quality

• Drive a customer-first culture with high reliability, service quality, and speed.
  
• Ensure continuous improvement efforts through data insights and field feedback.