Service Delivery Coordinator

To be successful in this role, you will:

• Have a bachelor’s degree from an accredited university or college (or a high school diploma / GED with equivalent work experience).
  
• Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams.
  
• Have the ability to manage multiple projects and deadlines.
  
• Have strong leadership capabilities and the ability to manage and coordinate field personnel.
  
• Be successful at building relationships and collaborating to resolve problems.
  

• Applying Health, Safety and Environment standards and procedures in all situations to ensure compliance is maintained.
  
• Conducting all activities in line with our non-negotiables, applicable processes, and cultural pillars.
  
• Planning, coordinating, and monitoring all job activities outlined in MTJC across organizational boundaries.
  
• Handling the scheduling and dispatching of resources in line with job requirements to provide effective support.
  
• Managing client relationships through being the primary contact for job preparation, execution, and closeout.
  
• Ensuring prompt escalation of issues that can impact service delivery to ensure delivery of clients’ objectives.
  
• Ensuring assigned contracts and quotes are fully understood, and invoices are correctly issued to prevent revenue leakage.